Frequently Asked Questions
I am in doubt about the color, can I request samples?
If you are in doubt about the colours of our curtain rods, you can always request a sample, free of charge, via e-mail or the order button on the home page. We will send you one or more pieces of the rod in your preferred colours. This is to prevent you from ordering rods that do not meet your expectations.
What is the maximum length of a rod that I can order?
For technical reasons, curtain rods up to 265 cm are delivered in one piece. Larger lengths (from 266 cm) are delivered in two parts with a connector. The connection is invisible as it converges with the central bracket. You can order up to a length of 3 meters when you opt for location pick up.
Are the rods solid?
The rods are made of steel. After being galvanized, these have been immersed in a liquid metal bath, e.g. bronze, stainless steel, brass, etc. The outer layer is bronze or brass, covering a steel rod. The black rods are made of steel and black powder-coated.
What are the available rod sizes?
Our curtain rods are 19 mm or 28 mm. They can also be combined in our duo systems. This is useful if you want to put up both net curtains and drapes.
Can I cut the curtain rod to size?
Yes, you can cut the curtain rods to size with either a metal saw or a tube cutter.
How do I order multiple rods?
Enter the desired size in centimetres, and specify how many you would like. Are they different sizes? Then you can add each differently sized rod separately to the shopping basket.
How many rings do I need?
Foremostly, this depends on your curtains. In most cases, this can be 10 rings per fabric meter. However, it is possible that you have more or fewer folds per meter, depending on the type of curtain.
I have a very wide windowsill, can I also use a rod?
In that case, you can order brackets that can be attached to the ceiling. This offers you free placement possibilities.
What types of brackets are there?
We have three types of brackets in our range. We have wall brackets, wall/ceiling brackets and wall-to-wall brackets. These brackets are available in different designs.
Wall brackets can only be mounted on the wall. This is due to the fact that these brackets, which the rods are meant to be placed in, are partially open. However, our wall/ceiling brackets are fully closed. This allows these brackets to be mounted both on the wall and on the ceiling. Our wall-to-wall brackets are used when you want to place the curtain rods exactly between two walls.
Can we reduce the brackets in size?
A number of wall brackets can be cut to size by an iron saw. In the product photos section, you can see an example of this. The maximum length is about 19 to 20 cm, and the minimum length that can be reduced is about 12 cm. If you want to know the specifics, please take a look at the product description of the aforementioned brackets.
How long is the delivery time?
All curtain rods and accessories are in stock. Your order will be sent upon receipt of payment and can be expected within a few days.
I made a mistake in my order. Can I change my order?
If the order has not been processed yet, you can still change it. Please contact us and we will work together to find an appropriate solution.
What is the warranty period?
We have full faith in our products. Nevertheless, a manufacturing defect or other defect may occur within one or two years. We cannot prevent this. In these cases, we will provide an appropriate solution. Rest assured, we will do everything in our power to correctly and quickly process your warranty claim.
How do I return a product?
In all cases, please contact us by telephone or e-mail. The product it concerns must be returned fully intact. In doing so, you will bear the responsibility and the costs of returning the product(s), unless otherwise agreed (in case of defects, for example).
What do I do if I have a specific question or complaint?
We kindly ask you to contact us.